About Dubai Sparkle

Dubai Sparkle is a unique online jewellery shop offering amazing quality luxury art at affordable prices. Our designs are inspired by the sparkles of Dubai and all jewellery are handcrafted by talented artisans. Our business model allows us to offer you the best quality at the best available price.

WE BELIEVE THAT DIAMONDS ARE FOR EVERYONE.

Yes! We are incorporated in the United Arab Emirates and there is no tax or VAT added to our prices in our shop.

If you are outside of the United Arab Emirates, you will be responsible for any duties, taxes, VAT or other surcharges levied or charged by your country. Please check with your local authorities to confirm taxes and duties prior to your order.

Payment

We use PayPal as our secure payment gateway. Through PayPal all major credit cards are accepted, including Visa, MasterCard and American Express.

We use PayPal as a secure payment gateway because it is the safest payment method for our customers. You can be assured that your payment details are safe with PayPal and you are protected by their Buyer Protection Policy. Please click here to find out more.

We also accept payments via bank transfer. Please let us know prior to your purchase that you prefer to pay by bank transfer. We must receive confirmation from our bank that the transfer has been completed before we can ship the item.

Shipping

Yes. We offer free worldwide shipping on all orders.

We use DHL or FedEx, depending on the country of destination.

Yes. We work with well-known courier companies (DHL and FedEx) and all our shipments are fully insured by Dubai Sparkle during transit. At the time of delivery all packages will require a signature.

We ship all our items within 7 calendar days from the date of order. Once we receive your order we will confirm the shipment date via email.

Yes. Once the item is shipped from our office we will email you the shipment tracking number, so you can track your item live on the courier’s website.

We are unable to ship to a PO Box as all our shipments require a signature on delivery.

We send all our items in a discreet packaging for security and insurance purposes.

Our Jewellery

We have a downloadable ring-size guide that you can use to get your own or your loved one’s ring size. Please follow the instructions before printing it. Please click here to download it.

Of course and it is completely free! Please send an email to customer.service@dubaisparkle.com with the details you would like to be engraved. You can also send it through WhatsApp at +971 58 178 4880.

Yes, we can! We work with very talented artisans who can make any design. Please email us your design and we will deliver your dream.

Every diamond in our jewellery comes from Mother Earth. We do not sell synthetic or lab created gemstones.

Return

We are committed to provide you excellent value for money and shopping experience from Dubai. However, if you decide that you want to return your Dubai Sparkle jewellery, you can simply email our customer service team at customer.service@dubaisparkle.com and they will guide you through the return process.

Returned items must be undamaged and in new and unused condition. Items showing obvious signs of wear or alteration by a jeweler other than Dubai Sparkle will not be accepted for refund. Customer only pays the return shipping fees. Items must be returned within 30 days of shipment for a full refund or exchange. Please click here for our Return Policy.

Warranty

Yes, we offer a warranty on your purchased jewellery to protect against defects in manufacturing. All our items are manufactured using the highest quality materials and are carefully inspected prior to shipment. We warrant that all our items will be free from any manufacturing defects at the time of delivery.

This warranty does not cover normal wear and tear or damages incurred due to trauma, lack of maintenance, loss or theft.Please contact our Customer Service  at info@dubaisparkle.com to find out more.

Privacy and Security

Absolutely! We make sure that your purchase is 100% secure from selecting your dream jewellery from our shop to receiving it at your address. All sensitive data is encrypted using 256-bit Secure Socket Layers (SSL).

We use PayPal as a secure payment gateway because it is the safest payment method for our customers. You can be assured that your payment details are safe with PayPal and you are protected by their Buyer Protection Policy.

The information we collect is limited to your name, email address, phone number, billing and shipping addresses. We require this information to confirm, track and fulfill your order. For more detail on collecting, managing and processing customer information please refer to our Privacy Policy.

We keep your information 100% private and confidential. Please read our Privacy Policy for more detail.